Order Cancellation Policy

Furnifyit allows customers to request an order cancellation within 48 hours after the order is placed, provided that the order has not entered the shipping or logistics process
If more than 48 hours have passed or the order has already been prepared for shipment, cancellation is no longer possible. In this case, you may contact us after delivery to request a return and refund according to our return policy

Eligibility for Order Cancellation
The cancellation request must be submitted within 48 hours from the time the order is confirmed
The order must not have entered the shipping or fulfillment stage
Orders that do not meet these conditions cannot be cancelled directly

How to Submit a Cancellation Request
To request an order cancellation, please contact our customer service team by email or phone and provide your order number and relevant payment information for verification
Customer service email boutique@furnifyit.com
Customer service phone +1 (718) 743-8950

Processing of Cancellation Requests
All cancellation requests are reviewed within 1 to 3 business days
You will be notified of the result using your provided contact information
If the request is approved, the refund process will be initiated accordingly

Refund Information
Refunds are issued to the original payment method used at checkout such as Visa or MasterCard
Due to different bank processing times, refunds are usually completed within 10 to 15 business days
If you do not receive your refund within this timeframe, please contact us and we will assist with further investigation

Responsibility and Exceptions
If a valid cancellation request is submitted within 48 hours but cannot be processed due to our delay or error, we will take responsibility and provide an appropriate solution
If a cancellation is approved but the refund is delayed or incorrect due to our error, we will promptly verify and correct the issue
If a cancellation request is incorrectly marked as late due to system delays or synchronization issues, we will recheck the order status and resolve the matter without placing responsibility on you
If force majeure events such as system failures, natural disasters, or regulatory changes cause delays, we will keep you informed and assist without requiring additional responsibility from you
If errors occur during order verification due to our internal review process, we will correct the issue and clearly communicate the situation

Contact Information
Address: 313 BENS WAY, FERNLEY, NV 89408-6637, US
Customer service email: boutique@furnifyit.com
Customer service phone: +1 (718) 743-8950
Customer service hours: Monday to Friday 09:00 to 12:30 and 14:00 to 18:00 Central European Time